GENERAL TERMS AND CONDITIONS
Quotes are valid for 30 days unless noted otherwise on estimate. Changes to item after the estimate has been sent, must be requoted and part number verified on new estimate. Lead times are subject to change and should be verified at time purchase order is placed.
Purchase orders will be confirmed in the order they are received. Confirmations should be reviewed for accuracy when special requests are made, these requests should be noted on your confirmation i.e.: Drop ship requests, delivery requests, lead time requests. Aubin Industries will confirm in the confirmation if these requests can be met.-Blanket orders must be approved in advance and “Blanket Order for Release” must be noted on PO. All blanket orders must ship complete 10 months from PO issue date. If the releases span beyond the 10-month completion window release dates must be preapproved. All blanket orders without submitted release dates will be confirmed with a first available date and will require a two-week minimum for processing a release when requested. Expedite fee – expedite fees will be set on a per order bases, some custom items are not subject to expedite
DELIVERY (at present factory workload):
4-6 weeks after later receipt of required signed approval drawing or receipt of purchase order. Production schedule and ship date will be determined only after receipt of customer’s written purchase order and requested drawing approvals. Some options may increase lead time these items will be quoted with specific lead time. Projected ship dates are only estimates and Aubin Industries cannot be held responsible for delays beyond their control, which include but are not limited to acts of God, war, terrorism, and delays of parts and/or services from vendors.
FOB: Aubin Industries, Tracy, CA
TERMS (pending credit approval):
Upon credit approval terms are Net 30. Balance is due 30 days from date of invoice. Past due unpaid invoices may result in credit hold*. Aubin Ind. reserves the right to send to collections any unpaid and/or past due monies. Customer will be responsible for all collection fees, late fees, and penalties. Aubin Ind. also reserves the right to take any legal action necessary to collect unpaid and/or past due monies and to recover damages together with reasonable attorney’s fees and court costs. All quoted prices are in USD. Initial orders may be prepaid with Credit Card or with check to expedite if credit has not been approved and an order has been placed. If terms are set with discount payment must be postmarked within 10 days of the Invoice Date to be valid, any discount that is taken after this date will be deemed invalid and will be left open as an unpaid balance on the account. Partial payments are not subject to discounts, partial payments must be approved at time of order and noted as accepted on order confirmation. If partial payments are not pre-approved past due balances may result in credit hold*.
SHIPPING DAMAGES/ ERRORS: All damaged freight must be noted with the carrier at time of delivery, if parts are lost in shipping you must notify Aubin Industries within 48 hours to generate carrier claim. Replacement parts will be shipped as soon as available and will be billed. All original invoices are to be paid in full. A credit for the lost parts will be issued once the carrier accepts the claim, Aubin Industries is not liable for parts lost or damaged during transit. Any shipping discrepancies not caused by shipping damage or loss, must be reported to Aubin Industries within 72 hours of delivery.
ENGINEERING CHANGES: Engineering changes that occur after engineering sign off will be subject to re-quote, approval and may increase lead time from original proposal delivery estimates.
CANCELLATION: If for any reason the customer cancels after 48 hours from receipt of order customer may be liable for restock fee if materials have been processed. If after 10 days from the receipt of purchase order the customer should cancel the order, customer will be liable for 20% restock fee. 20% restock fee will be billed on the date of cancellation and will be due a maximum of 15 days from date of the invoice. Cancellation of custom** item orders will not be accepted beyond 48 hours from the date of the purchase order. If a cancellation of a custom item is requested, it will be at the discretion of Aubin Ind. and may be subject to up to a 50% restock fee. Blanket orders cannot be cancelled once parts are complete. Customer is responsible for purchase of all competed parts. All blanket orders of stock items and custom parts that are cancelled, the customer will also be responsible for any price difference from the original quantity ordered to final quantity received on all parts shipped on the order, over entirety of the order. Customer may request return for minimum 20% restock fee of blanket order parts of stock items, this will be given at the discretion of Aubin, Ind.
RETURNS: All returns must be approved in advance and be issued a formal RMA from Aubin Industries prior to return of parts. A copy of the RMA must be with the returned parts. Custom** parts are not returnable, standard parts are returnable for a 20% restock fee. Shipping for returned parts is the sole responsibility of the returning party. Parts must be unused to receive credit. Returns for parts without testing pre-approval, will not be accepted after 90 days.
LIMITED WARRANTY: Aubin Industries, Inc., Parts Only Warranty warrants products to be free from defects in materials and workmanship for a period of twelve (12) months from the date of shipment. An RMA must be generated by Aubin Industries, after written request from customer that references original PO number, to initiate warranty service claim and will be used for replacement part cost and shipping and handling charges of all parts. Credit will be issued after parts are received, postage prepaid and deemed defective by Aubin Industries or the supplying manufacturer. In no event shall Aubin Industries be liable in any way whatsoever, including without limitation to damage, injury, loss of time or production, loss of product, loss of business profits, or any other reason arising out of the use of or the inability to use this product. Any defect due to modification, negligence, misuse, abuse, or damage to the product will not be warranty covered and may void the warranty. Past due unpaid invoices may result in temporary loss of warranty. Service labor and travel expenses are not included.
SAFETY: All Aubin Industries products are manufactured within standard industry practices as generally accepted for this type of product. Standard electrical controls and hydraulic circuits comply with the Occupational Safety and Health Act (OSHA) and the American National Standards Institute (ANSI). End users are ultimately responsible to ensure that point-of operation guarding is provided to prevent operator injury.
* Credit Hold- no parts shall be shipped to customer on any open purchase order until account is brought current
** Custom parts are any part that have an OD, ID, width, bearing bore, color, top plate, leg height deviation from standard. If any request for any deviation from standard production the item is custom. Some custom parts are modifiable and may be returned at the 20% standard restock rate, Aubin will determine modifiability. Please contact us if you have questions. firstname.lastname@example.org
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